Our products are sending in separate elements. Safe 4cm thick polysteryne foam protects our furniture in cardboard so You don’t have to be worry that your order will come to you destroyed or incomplete. After the buying we are sending the number of package immediatly so You can check online where your order is. If you need spare parts of our furniture please contact us and we will send you them as soon as possible. You should know that we will never leave you stuck with a problem or unanswered question, so please don’t hesitate to contact us. We will find sollution if any problem occurs. Our motto is customer satisfaction. Remember, that you have 14 calendar days to place a complaint or return.